Legal

Terms of Service

Last updated: 1 August 2026

These Terms of Service (“Terms”) govern access to and use of ChatCRM(“we”, “us”, “our”), a cloud CRM for WhatsApp, Instagram and Facebook Messenger, including shared inbox, contact management and bulk messaging campaigns (the “Service”).

By creating an account, inviting users, or using the Service, you agree to these Terms. If you are using the Service on behalf of a company, you represent that you have authority to bind that company.

1. The Service

ChatCRM is provided as hosted software-as-a-service. We may update, improve or discontinue features with reasonable notice when practicable. The Service depends on third-party platforms (including Meta) whose availability and policies are outside our control.

2. Accounts and workspaces

  • You must provide accurate registration information and keep it up to date.
  • You are responsible for safeguarding credentials and for activity under your account.
  • Workspace admins control who can access contacts, conversations and campaigns. You are responsible for your teammates' use of the Service.

3. Acceptable use

You agree not to:

  • Violate Meta, WhatsApp, Instagram or Messenger policies, including spam rules
  • Send bulk or marketing messages without a lawful basis and required consents, or after a recipient has opted out
  • Attempt to bypass rate limits, the 24-hour messaging window, or platform restrictions
  • Probe, scan or attack the Service, or reverse engineer it except as allowed by law
  • Upload unlawful, harmful or infringing content
  • Use the Service to harass, defraud or mislead recipients

We may suspend or terminate accounts that we reasonably believe violate these Terms or create risk for ChatCRM, Meta or end users.

4. Meta channels and messaging

To connect channels you must have the necessary Meta Business assets and permissions. You authorise us to send and receive messages and events on your behalf using the credentials you provide. You remain solely responsible for:

  • Content of messages and campaigns you send
  • Compliance with messaging, marketing and privacy laws in your jurisdictions
  • Template approvals, message tags and customer-service window rules
  • Honouring opt-outs and suppression lists

ChatCRM is not affiliated with Meta Platforms, Inc. WhatsApp, Instagram and Messenger are trademarks of Meta.

5. Customer data

You retain ownership of contacts, conversations, segments, campaigns and other content you submit (“Customer Data”). You grant us a licence to host, process and display Customer Data solely to provide and secure the Service. Our Privacy Policy describes how personal data is handled.

6. Plans, fees and trials

Paid features (if offered) are billed according to the plan you select. Fees are non-refundable except where required by law or expressly stated. We may change prices with notice before the next renewal. Failure to pay may result in suspension.

7. Intellectual property

The Service, including software, design, trademarks and documentation, is owned by ChatCRM or its licensors. These Terms do not grant you any ownership rights — only a limited right to use the Service as permitted.

8. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect it with reasonable care and use it only for purposes related to the Service, except for information that is public, independently developed, or required to be disclosed by law.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT MESSAGES WILL BE DELIVERED BY META, THAT ANALYSIS WILL BE ERROR-FREE, OR THAT THE SERVICE WILL BE UNINTERRUPTED.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ChatCRM AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM (OR, IF YOU USE A FREE PLAN, ONE HUNDRED US DOLLARS).

11. Indemnity

You will defend and indemnify ChatCRM against claims arising from your Customer Data, your messaging campaigns, your violation of these Terms or Meta policies, or your violation of applicable law.

12. Termination

You may stop using the Service at any time and request account deletion. We may suspend or terminate access for breach, non-payment, legal risk or extended inactivity. Provisions that by nature should survive (including ownership, confidentiality, disclaimers, liability limits and indemnity) will survive termination.

13. Changes to the Terms

We may revise these Terms by posting an updated version on this page. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service and delete your account.

14. Governing law

These Terms are governed by the laws applicable in the jurisdiction where ChatCRMis organised, without regard to conflict-of-law rules, unless mandatory consumer protections in your country provide otherwise.

15. Contact

Legal notices: legal@chatkram.com
Also see our Privacy Policy.